1. Information We Collect
We collect personal information when you:
- Book a tour or request a service
- Contact us through our website, email, or telephone
- Provide documents for booking confirmation (such as signed contracts and valid ID)
- Full name
- Email address
- Phone number
- Travel preferences
- Payment proof (bank transfer receipt)
- Government-issued identification (for verification purposes)
2. How We Use Your Information
Your information is used for the following purposes:
- To confirm and manage your bookings
- To prepare contracts, invoices, and payment instructions
- To communicate with you regarding your travel arrangements
- To verify your identity when necessary
- To comply with Australian legal obligations
3. Payment Information
All payments are made via direct bank transfer. We do not store or process any banking or credit card details on our website.
4. Data Storage and Security
Your personal information is securely stored on protected systems and is only accessible to authorized personnel involved in the management of your booking. We take reasonable steps to protect your information against loss, misuse, unauthorized access, alteration, or disclosure.
5. Sharing of Information
We may share necessary booking details (such as your name and travel preferences) with trusted travel partners involved in delivering your services, such as accommodation providers or tour operators. We will not share your personal information with unrelated third parties unless legally required.
6. Cookies and Website Data
Our website may use cookies to enhance your browsing experience. Cookies do not collect personal information and can be managed or disabled through your browser settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information if it is inaccurate
- Request deletion of your personal information, subject to legal obligations
8. Changes to This Policy
Travel Holdings (TH) may update this Privacy Policy from time to time. The latest version will always be available on our website.